- Un-Assembled (RTA): 2–3 business days
- Assembled: 5–10 business days

- 10% Ship
  Third-party LTL shipping arranged by 10% Cabinetry. Shipping costs are determined by the logistics provider and automatically calculated at checkout.

- Customer Ship
  Customers may arrange for a third-party shipping company to pick up the order at the 10% Cabinetry warehouse. The Order Desk will provide pallet counts and dimensions once the order is ready. Customers must provide the Bill of Lading (BOL) to the Order Desk.

- Pick Up
  Customers may pick up orders directly from the 10% Cabinetry warehouse. An email notification will be sent when the order is ready. 10% Cabinetry is not responsible if a customer arrives without receiving this notification.

- All LTL freight orders are securely packaged: items are boxed, palletized, shrink-wrapped, and strapped for safe transport.
- Standard LTL transit time is 2–5 business days. Allow an additional day for residential deliveries or those requiring scheduled appointments.
- Please select the following options at checkout if applicable:
  - Residential Delivery: Includes lift gate service.
  - Lift Gate: Required if the delivery address lacks a loading dock or forklift.
  - Delivery Appointment: Freight carriers will contact the consignee 24 hours in advance to schedule delivery within a 3–4 hour window.
- Additional services requested at the time of delivery that were not pre-selected at checkout will result in extra charges, payable by the customer.
- Shipping fees cover one delivery attempt. Additional attempts or handling fees caused by customer-related issues are the customer’s responsibility.
- A responsible individual must be present at delivery to inspect, inventory, and sign for the shipment.
- Any discrepancy in pallet counts must be noted on the driver’s delivery receipt. Packaging should be inspected carefully, and visible damages must be recorded on the delivery paperwork with accompanying photos.
- If potential concealed damage is suspected, note it on the delivery receipt. This supports future claims.
- Damaged items should not be rejected at delivery. Accept the shipment, document the damage, and promptly file an online claim.

- Order changes may be made within 24 hours of placement. Cost adjustments will be processed by the Order Desk via POS machine. A Credit Card Authorization Form will be required.
- Cancellations or returns are not accepted. Customers should carefully review orders before submission.

- Credit card payments are accepted at checkout with no additional transaction or convenience fees.
- For Full Container Load orders, a 30% deposit is required at the time of order. The remaining 70% balance is due upon the container arrival at the U.S. port.

- Customers are responsible for inspecting products upon delivery or pickup.
- Any missing or damaged items must be noted on delivery slips before signing by both the customer and driver.
- 10% Cabinetry is not responsible for missing items once delivery/pickup slips are signed.

- 10% Cabinetry provides a 6-year limited warranty on all products.
- All claims must be submitted within 30 days of order receipt.
- Claims related to Full Container Load or project orders should be directed to the assigned Sales Representative.
- Claims will be reviewed within one business day. Once approved, replacements will follow standard processing lead times.

- 10% Cabinetry will cover the shipping cost for a claim on the same order one time only. Customers are encouraged to submit all damaged items together in a single claim to ensure coverage.